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When Leadership Fails: A Guide to Member Action in Organizations

Writer's picture: Marcus D. Taylor, MBAMarcus D. Taylor, MBA

Updated: Feb 13

In any organization, members may face a challenging situation when leadership prioritizes self-preservation over organizational integrity and fails to address violations of policies, regulations, and rules. This article explores what members can do, why taking action matters, and examines real-world examples that provide valuable lessons.


Special Considerations for Member-Based Organizations


This guide is particularly relevant for members of:

  • Fraternities and Sororities

  • Student Organizations

  • Nonprofit Organizations

  • Religious Organizations

  • Social Clubs

  • Professional Associations

  • Volunteer Groups

  • Alumni Organizations

  • Academic Honor Societies

  • Service Organizations


These member-based organizations present unique challenges when leadership fails to address misconduct, as they often involve:

  • Complex power dynamics between members and leadership

  • Strong social and emotional ties between members

  • Pressure to maintain tradition and reputation

  • Limited oversight from external authorities

  • Volunteer leadership with varying levels of experience

  • Generational leadership transitions

  • Strong emphasis on loyalty and brotherhood/sisterhood

  • Risk of social ostracism for speaking up

  • Informal communication channels

  • Limited formal HR structures


Understanding the Stakes in Member Organizations


When leadership in member-based organizations fails to address serious violations like harassment, threats of violence, hazing, or retaliatory behavior, the consequences can be particularly severe due to:


  • Close-knit nature of these communities

  • Ongoing social and professional relationships

  • Impact on academic or career opportunities

  • Potential loss of membership benefits

  • Risk to organizational charter or recognition

  • Personal safety in shared living spaces

  • Mental health impact from betrayal of trust

  • Family and legacy relationships

  • Damage to lifelong affiliations

  • Risk to educational opportunities

  • Immediate physical and psychological harm to victims

  • Severe trauma and mental health impacts on affected individuals

  • Creation of a culture of fear and silence

  • Legal liability for both the organization and individual leaders

  • Violations of civil rights and human dignity

  • Erosion of organizational safety and security

  • Increased turnover and difficulty retaining talented staff

  • Long-term damage to organizational reputation

  • Potential criminal liability for failure to act

  • Systemic discrimination and hostile work environment claims


Steps Members Can Take


1. Document Everything


When facing serious violations like harassment or threats, thorough documentation becomes crucial:


  • Record specific incidents with exact dates, times, and locations

  • Note all witnesses present during incidents

  • Save all communications including emails, texts, voicemails, and messages

  • Document physical evidence like security camera footage before it's deleted

  • Keep copies of all formal complaints and responses

  • Record any retaliatory actions or threats

  • Maintain a detailed timeline of events and reporting attempts

  • Save screenshots or photographs of relevant evidence

  • Keep records in a secure location outside of work

  • Make backup copies of all documentation


Documentation protects you and creates a clear timeline of events that may prove crucial later.


2. Know Your Rights and Resources


For member-based organizations, understand:


Institutional Policies:

  • University/College conduct codes (for student organizations)

  • National organization bylaws and standards

  • Local chapter regulations

  • Host institution policies

  • Title IX protections (if applicable)

  • Anti-hazing laws

  • Membership rights and responsibilities


Available Resources:

University/College administration

National organization headquarters

Campus safety/security

Student affairs offices

Greek life offices

Faculty advisors

Alumni, Regional, Province, District or National boards

State nonprofit regulators

Accrediting bodies

National watchdog organizations


3. Build Support Networks


In member organizations, identify and connect with:

  • Trusted alumni members

  • Faculty/Staff advisors

  • National organization representatives

  • Other chapter presidents or leaders

  • Campus resource centers

  • Student government representatives

  • Inter-fraternal or pan-hellenic councils

  • Professional staff at headquarters

  • Engaged board members

  • Other organization chapters

  • Mental health resources

  • Legal aid organizations

  • Anti-hazing advocates

  • Cultural/Identity-based support groups


4. Escalate Appropriately


In cases involving harassment, threats, or retaliation, proper escalation is critical:


1. Ensure Immediate Safety

  • Contact law enforcement if there are immediate threats

  • Seek medical attention if needed and document any injuries

  • Consider obtaining protective orders if necessary


2. Internal Reporting

  • File formal complaints with HR or designated officers

  • Report to immediate supervisor (unless they're the perpetrator)

  • Escalate to higher management if lower levels are unresponsive

  • Contact board members or trustees about serious violations

  • Document each reporting attempt and response


3. External Reporting

  • File complaints with appropriate government agencies (EEOC, OSHA, etc.)

  • Contact industry regulatory bodies

  • Report criminal behavior to law enforcement

  • Engage with professional licensing boards if applicable


4. Legal Protection

  • Consult with employment law attorneys

  • File formal discrimination/harassment charges

  • Consider restraining orders for threats

  • Protect your legal rights and timeline requirements


5. Seek External Support


Consider reaching out to:

  • Professional associations in your field

  • Legal counsel specializing in employment law

  • Industry regulators or oversight bodies

  • Trusted mentors outside the organization


Why Taking Action Matters


Ethical Imperatives


Members have both professional and moral obligations to address serious violations. Inaction can make you complicit and contribute to:

  • Continued misconduct

  • Erosion of professional standards

  • Potential harm to stakeholders

  • Degradation of organizational culture


Professional Growth


Taking principled action develops:

  • Leadership skills

  • Ethical decision-making abilities

  • Professional courage

  • Change management experience


Organizational Health


Member action can lead to:

  • Improved governance

  • Stronger accountability systems

  • Better risk management

  • Enhanced organizational resilience


Case Studies of Harassment and Retaliation


Penn State Fraternity Hazing Case (2017)


The death of pledge Timothy Piazza led to criminal charges and systemic changes in Greek life policies. Members who spoke up demonstrated:

  • Importance of immediate reporting of dangerous situations

  • Role of video evidence in accountability

  • Impact of member testimony

  • Need for cultural change

  • Value of working with law enforcement


Nonprofit Leadership Misconduct (2019)


Southern Poverty Law Center employees exposed discrimination and harassment, leading to leadership resignation and reform:

  • Power of collective action

  • Role of board engagement

  • Impact on donor confidence

  • Importance of mission alignment

  • Value of public accountability


National Sorority Discrimination Case (2020)


Members challenged discriminatory membership practices, resulting in policy changes:

  • Strength of social media advocacy

  • Role of alumni networks

  • Impact of media attention

  • Value of documented patterns

  • Importance of inclusive policies


Special Challenges in Member Organizations


1. Handling Legacy Relationships

  • Navigate family connections

  • Address generational pressure

  • Manage alumni relationships

  • Balance tradition with change

  • Consider long-term impact


2. Managing Social Consequences

  • Prepare for social isolation

  • Handle peer pressure

  • Maintain academic/professional relationships

  • Protect personal reputation

  • Support affected members


3. Protecting Organizational Stability

  • Consider chapter survival

  • Maintain organizational recognition

  • Preserve positive traditions

  • Protect organizational assets

  • Manage membership retention


4. Addressing Systemic Issues

  • Challenge toxic culture

  • Reform outdated practices

  • Update governance structures

  • Implement accountability measures

  • Develop sustainable solutions


Member Organization Action Framework


1. Immediate Response

- Assess immediate safety concerns

- Document incidents thoroughly

- Report to appropriate authorities

- Secure evidence and communications

- Protect vulnerable members


2. Internal Channels

  • Contact chapter advisors

  • Report to national headquarters

  • Engage alumni board

  • Notify faculty supervisors

  • Submit formal complaints


3. Institution-Level Action

  • File university/college reports

  • Contact student affairs

  • Engage Greek life office

  • Submit Title IX complaints

  • Request administrative review


4. External Support

  • Contact advocacy organizations

  • Seek legal assistance

  • Engage oversight bodies

  • Connect with support services

  • Build media relationships


5. Long-Term Reform

  • Propose policy changes

  • Develop safety protocols

  • Create accountability systems

  • Establish reporting mechanisms

  • Build sustainable leadership


Practical Tips for Handling Serious Violations


1. Prioritize Personal Safety

  • Remove yourself from dangerous situations

  • Create a personal safety plan

  • Consider working remotely if possible

  • Install security systems if needed

  • Keep emergency contacts readily available


2. Protect Your Mental Health

  • Seek counseling or therapy

  • Join support groups

  • Maintain work-life boundaries

  • Practice self-care

  • Build a support network


3. Secure Your Professional Standing

  • Document performance reviews

  • Save positive feedback

  • Track accomplishments

  • Maintain professional relationships

  • Prepare for possible career transitions


4. Build Strong Support Systems

  • Connect with advocacy organizations

  • Join professional associations

  • Engage with employee resource groups

  • Find mentors outside the organization

  • Network with industry colleagues


5. Navigate Legal Channels

  • Understand reporting deadlines

  • Know your rights and protections

  • Maintain attorney-client privilege

  • Follow proper reporting procedures

  • Preserve evidence properly


Conclusion


When organizational leadership fails to uphold standards and protect the institution's integrity, members have both the right and responsibility to take action. Success requires careful planning, documentation, and strategic thinking. While taking action carries risks, the alternatives – allowing violations to continue unchecked or becoming complicit through silence – often carry greater long-term costs, both personally and professionally.


Remember that you're not alone in facing these challenges. Many successful reforms and positive changes have started with individual members who had the courage to speak up and take appropriate action.



Disclaimer: This article provides general guidance and should not be considered legal advice. Consult with appropriate legal counsel and professional advisors for specific situations.*

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