Marcus D. Taylor

2019 U.S. Army Association of Quartermaster's Order of Saint Martin Recipient

Marcus Kosovo 2006_edited_edited_edited.

Marcus "MD" Taylor

Ph.D. Student, Operations, Training Development, and Learning Technologist

Contact information

972-292-8016

Email (Personal):

marcus.d.taylor79@gmail.com

Email (Business):

mdtaylor@martaucydesigns.biz

Civilian Resume

Business Website

Military Bio

Hello! I'm Marcus

VISIONARY OPERATIONS MANAGER/ LEARNING TECHNOLOGIST

I am a Visionary Operations Manager and Learning Technologist with 23 years of military experience, encompassing roles like Master instructor, Supply and Logistics manager, and more. Currently pursuing a Ph.D. in Learning Technologies with an emphasis on Artificial intelligence tools in Education at the University of North Texas, I bring a unique blend of practical expertise and academic rigor to my work.

As a businessman, President of a non-profit organization, and youth program director in Texas, I wear multiple hats. I also serve as an instructional designer at the University of North Texas Health Science Center, applying my skills in graphic and website design.

My strategic mindset is evident in my supply chain management, business analysis, and business development roles, where I've led cross-functional teams and initiated continuous improvements. Additionally, I harness learning technologies and digital tools to create immersive training programs, aiming for academic excellence, personal growth, and self-development. My commitment to facts and my interest in AI, coding, and algorithms underpin my multifaceted approach.

VIDEOS

Military Instructor

Educational Instructor

Community Engagement

VIDEOS

CORE COMPETENCIES

Prompt Engineering

Supply Chain Management

Lean Process

Procurement

Project Management

Inventory Control

AI Prompt Engineering

Curriculum Development

Graphic Design

Materials Management

Instructional Design

Business Analysis

Leadership Development

Universal Design for Learning

Accessible Design

EXPERIENCE

2022 - Current

Instructional Development

UNIVERSITY OF NORTH TEXAS HEALTH & SCIENCE CENTER

Employ adult learning theory and forward-thinking instructional design techniques to create the school of medical curricula. Assist faculty in the design of innovative teaching solutions and resources following usability, visual design, and accessibility while adhering to regulatory compliance (FERPA or HIPPA). Direct the creation of video-based, synchronous, and asynchronous online teaching learning technologies, creating a range of digital learning tools to engage and motivate end users. Led the Artificial Intelligence Community of Practice for UNT HSC.

Accomplishments:

Created 20 Student-Facing Curriculum Courses.
Attained a TxDLA Accessibility Certification
QM Review Certified in Higher Education and CPE
Created over 30 Graphics 10 Infographics, and Mind Maps
Created Artificial Intelligence Prompt Engineering Training.

see Staff Profile Page

2022 - 2023

Military Science Instructor &

Guest Lecture

U.S. ARMY RESERVE

Provided classroom instruction and lab instruction in military science and the profession of arms. Actively involved in mentoring, coaching, and well as demonstrating leadership counseling and development.Established learning plans and developed learning curriculum. Instruct cadets enrolled in the Army Reserve Officers’ Training Corps program at local universities.

Accomplishments:

Recognized as an outstanding mentor, coach, and educator.
Effectively create custom micro-courses to complete as labs for condensed scheduling.
Utilized technical skills to automate static forms for easier consolidation and end-user completion.

2020-2022

Operations and Training Development Manager

U.S. ARMY RESERVE

Manage a program of instruction curriculum and information needed to determine funding, workforce, land, ranges, simulations, automation, facilities, classrooms, and other resources. Manage the current Knowledge management practices, analyze the KM program’s effectiveness, and design a training module. Maintains ARPRINT training support materials; prepares materials for advising the unit commander on military education requirements; is in charge of recruitment, marketing, and internal position advertisement; and manages school applications. Serves as subject matter expert of facilitation and Instructions. Specialized experience includes leadership and direction in defining and managing HR policies and accountability activities, planning and implementing, and experience in maintaining up-to-date brigade policies and procedures.

Accomplishments:

Created Courses Catalog for 25 courses taught throughout 1st brigade’s footprint.
Worked with the United States Sergeant Major's Acasdemic n course Creations for Advance Leacers Course NCO Common Core Competencies
Received a Meritorious Service Medal (MSM) and Army Commendation Medal for outstanding skills, and expert contribution to the brigade, division, and training command for creating training products used throughout the command.
Earned invitation to participate in Army assessment of supply school curriculum as a subject matter expert.

2018-2020

Senior Army Instructor

U.S. ARMY RESERVE

Manage unit supply curriculum, including delivering instruction, preparing training schedules, and administering exams. Maintain accountability of all supplies/inventory valued at $5K or less, including clothing, computers, and A/V equipment. Facilitated group discussions on operational environment, physical security, threat assessment, and operational security. Serve as primary recruiter for Army instructors in the Houston area. Monitor, mentor, and assess assistant instructors.

Accomplishments:

Trained 5,000+ soldiers in supply and logistics.
Recognized by leadership as “Most Outstanding Instructor” of 2015.
Earned invitation to participate in Army assessment of supply school curriculum as a subject matter expert.
Earned the Basic ,Senior and Master Instructor Badge.

2017-2018

Financial Service Representative

MASS MUTUAL

Conducted detailed needs assessments to determine clients’ financial goals. Promoted/sold products and services accordingly

2017-2018

Business Operations Manager

KIPP, INC.

Governed campus facilities spanning school and food service operations, student transportation, safety, security, maintenance, grounds and custodial services, technology, and fixed assets. Controlled campus budget, conducted regular audits, verified payroll, devised work schedules, and provided staff training. Supported organizational growth, overseeing construction projects, repairs, and renovations.

Accomplishments:

Reduced costs by suggesting specialty lighting for specific areas of campus in lieu of a more expensive security system, in addition to recommending an affordable camera surveillance system.
Saved 4% of budget by hiring outsourced vendor, instead of multiple larger companies, to complete minor maintenance in anticipation of early school opening.

2014-2017

Operations Manager

THE HOME DEPOT

Led full scope of business operations, spanning strategic planning, sales, customer service, quality control, regulatory compliance, and HR activities, including interviewing, hiring, training, performance management, and employee relations. Oversaw team of 160+.

Accomplishments:

Aligned, mobilized, and motivated team to post inventory number of 0.9%.
Boosted freight productivity by 18% in four months and increased sales comped by 28.3%.
Achieved 25% increase in productivity of back-end operations.
Drove department profitability from $5,400 to $6,500 in one quarter by retraining staff to complete buyback and returns to vendors for defective or damaged items.

2014

Supply Chain Manager

STORK TECHNICAL SERVICES

Oversaw supply chain operations for 70K SF oil & gas distribution center, coordinating procurement, maintenance, inventory control, and logistics activities. Partnered with procurement, project management, and QA departments to identify and qualify new suppliers. Ensure appropriate recycling, reuse, or disposal of products through product take-back and reverse logistics programs.

Reduced purchase order errors by 10% by negotiating prices/terms with suppliers, vendors, and freight forwarders.
Increased on-time arrivals and ensured vehicles were utilized properly by tracking mileage and reviewing routes to select more direct paths.

Implemented new/improved supply chain processes; improved bin storage system to decrease time field teams spent locating items and identified stored waste that was not required for current projects.
Analyzed inventories to identify methods to increase inventory turns, reduce waste, and optimize customer service.

2007-2013

Supply and Procurement Manager

TEXAS ARMY NATION GUARD (ACTIVE GUARD AND RESERVE)

Directed operations for warehouse fulfilling government contracts for 9,000+ U.S. residents in Iraq and Texas. Managed facilities, submitted work orders, purchase orders and coordinated repairs. Oversaw storage and control of $45M in supplies and equipment. Manages the Life Cycle of material and cost reimbursement within LOGCAP and contracts over 1.2B guided by using the Federal Acquisition Regulations.

Accomplishments:

Reduced hotel footprint of 3,400 service members staying in hotels throughout TX during battle drill and improved efficiency of creating invoices and payments for establishments by 85% by assessing critical values of funds spent.
Developed Lean methods to reduce waste, improve total asset management, enhance fuel change management, and increase system performance.
- Maintained 100% accuracy in inventory management.
- Redistributed $16M in excess equipment throughout the command and oversaw the disposal of redundant equipment once operational needs were met.
- Analyzed fuel consumption of 400+ vehicles to develop a fuel consumption track based on fuel consumption rate while idle and in use, minimizing the cost of road operations during emergencies $78K.
Created and implemented a program to deliver safety training to 500+ personnel, leading to reduced safety violations from 10% to less than 2%.
Established an effective parts library system to streamline and categorize technical manuals based on areas of responsibility and expiration dates, providing leaders and peers improved access to parts and technical manuals.
Boosted drivers’ training 70% in one year by developing a process that allowed partial training broken down into several 5-hour sessions monthly and suggested using the train-the-trainer method to certify more experienced trainers.

2003-2007

Internet Sales Manager/Fleet Manager

RED MCCOMBS FORD/UNIVERSAL TOYOTA

Monitoring and contacting Internet leads from the website, dealer, manufacturer, and third-party sites. Determining each customer’s vehicle needs by asking questions and listening. Learning, understanding, and adhering to call and email scripts. Setting and confirming appointments, following up for each shown or missed appointment. Gathering information for out-of-state customers and getting that information back to them promptly. Attending weekly sales meetings and training. Meeting with the sales managers and directors regarding objectives, planned activities, reviews, and analysis. Following up with all clients that are connected to the dealership for business development

Other duties as assigned

Customer service, sales, or telemarketing background required. Handle customer contacts, follow-up, new business development, and existing customer retention. Receiving and promptly responding to inbound sales calls and internet inquiries. Identifying client needs and scheduling appointments for the sales and service department. Placing outbound phone calls and emails to potential and existing clientele. Ensuring client concerns are addressed before appointment date such as vehicle pricing, product availability, vehicle equipment questions, appointment process/duration, etc. Contacting clients before the appointment date to confirm appointments. Data mining and prospecting for sales and service opportunities. Execute prospect follow-up calls, and gauge customer satisfaction

Accomplishments:

Named Sales of the month after the third month in the dealership.
Member of the Ford’s Presidential Award dealership
Won New Salesman of the year 2004
Increase the dealership’s overall customer service rating due to individual high ratings
Designed and produced crucial materials in support of product and sales and development
Developed strategic partnerships with local, specialty, and [industry] organizations
Negotiated plans for company (B2B) employees
Designed and produced PowerPoint presentations to potential clients/partners
Help to support affiliate program for the Auto Trader and other online sales venues

EDUCATION

EDUCATION

Ph.D.

2023 - 2027

Learning

Technologies

UNIVERSITY OF NORTH TEXAS

DENTON, TX

Master's Degree

2015 - 2017

Executive MBA

PRAIRIE VIEW A&M UNIVERSITY

HOUSTON, TX

Bachelor's Degree

2012 - 2014

Technical Management concentration Manufacturing

UNIVERSITY OF PHOENIX

HOUSTON, TX

FORMER ORGS

FORMER ORGANIZATIONS

TECHNICAL SKILLS

SKILLS

Microsoft Excel - Advanced

Microsoft Word - Expert

Microsoft PowerPoint - Expert

Microsoft Teams - Advanced

Microsoft SharePoint- Advanced

Canvas - Advanced

Blackboard - Advanced

Microsoft Project - Intermediate

Adobe DC Professional - Advanced

Adobe Photoshop - Expert

Adobe Illustrator - Advanced

AutoCAD - Intermediate

SAP ERP Supply Chain - Advanced

Articulate Storyline - Advanced

Articulate Suite - Intermediate

UDL - Advanced

ChatGPT and BARD - Advanced

Green Belt Six Sigma - Advanced

ENDORSEMENTS

CPT R. West, USAR

"I give SFC Marcus Taylor my highest recommendation. Out of the 53 Soldiers assigned to my unit/ command, he is within the top 3 that I've had the distinct honor and privilege of serving with as his Commanding Officer."

MSG J. Thames, USAR

"Taylor took complete ownership of his roles as an expert, as a primary trainer and as a source of mentorship; without his vast knowledge base the Brigade's mission success would have been questionable."

G. Delgarza, Owner DLG Insurance Agency

"Over the years, I have dealt with many professionals and I can attest that Mr. Taylor displayed a level of professionalism that is seldom matched.."

LTC (R) C. Lutrick, TXARNG

"I would recommend Taylor for any positions available. His ability to learn, adapt, and take charge when necessary has been truly remarkable. I only wish that I had 20 more just like him!"

MAJ (R) R. Flores, TXARNG

" Marcus has had an exemplary career and is an extememly organized, efficient, and a very competent leader. He has always shown dedication to whatever he does while exhibiting high levels of professionalism."