2019 U.S. Army Association of Quartermaster's Order of Saint Martin Recipient
Marcus D. Taylor
Ph.D. Student, Operations, Training Development, and Learning Technologist
Contact information
972-292-8016
Email (Personal):
Email (Business):
Hello! I'm Marcus
VISIONARY OPERATIONS MANAGER/ LEARNING TECHNOLOGIST
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I am a Visionary Operations Manager and Learning Technologist with 23 years of military experience, encompassing roles like Master instructor, Supply and Logistics manager, and more. Currently pursuing a Ph.D. in Learning Technologies with an emphasis on Artificial intelligence tools in Education at the University of North Texas, I bring a unique blend of practical expertise and academic rigor to my work.
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As a businessman, President of a non-profit organization, and youth program director in Texas, I wear multiple hats. I also serve as an instructional designer at the University of North Texas Health Science Center, applying my skills in graphic and website design.
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My strategic mindset is evident in my supply chain management, business analysis, and business development roles, where I've led cross-functional teams and initiated continuous improvements. Additionally, I harness learning technologies and digital tools to create immersive training programs, aiming for academic excellence, personal growth, and self-development. My commitment to facts and my interest in AI, coding, and algorithms underpin my multifaceted approach.
VIDEOS
Military Instructor
Educational Instructor
Community Engagement
PhD Research Topics
CORE COMPETENCIES
Prompt Engineering
Supply Chain Management
Lean Process
Procurement
Project Management
Inventory Control
AI Prompt Engineering
Curriculum Development
Graphic Design
Materials Management
Instructional Design
Business Analysis
Leadership Development
Universal Design for Learning
Accessible Design
EXPERIENCE
2022 - Current
Instructional Development
UNIVERSITY OF NORTH TEXAS HEALTH & SCIENCE CENTER
Employ adult learning theory and forward-thinking instructional design techniques to create the school of medical curricula. Assist faculty in the design of innovative teaching solutions and resources following usability, visual design, and accessibility while adhering to regulatory compliance (FERPA or HIPPA). Direct the creation of video-based, synchronous, and asynchronous online teaching learning technologies, creating a range of digital learning tools to engage and motivate end users.
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Accomplishments:
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Created 20 Student-Facing Curriculum Courses.
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Attained a TxDLA Accessibility Certification
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QM Review Certified in Higher Education and CPE
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Created over 30 Graphics 10 Infographics, and Mind Maps
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Created Artificial Intelligence Prompt Engineering Training.
2022 - 2023
Military Science Instructor &
Guest Lecture
U.S. ARMY RESERVE
Provided classroom instruction and lab instruction in military science and the profession of arms. Actively involved in mentoring, coaching, and well as demonstrating leadership counseling and development.Established learning plans and developed learning curriculums. Instruct cadets enrolled in the Army Reserve Officers’ Training Corps program at local universities.
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Accomplishments:
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Recognized as an outstanding mentor, coach, and educator.
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Effectively create custom micro-courses to complete as labs for condensed scheduling.
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Utilized technical skills to automate static forms for easier consolidation and end-user completion.
2020-2022
Operations and Training Development Manager
U.S. ARMY RESERVE
Manage a program of instruction curriculum and information needed to determine funding, workforce, land, ranges, simulations, automation, facilities, classrooms, and other resources. Manage the current Knowledge management practices, analyze the KM program’s effectiveness, and design a training module. Maintains ARPRINT training support materials; prepares materials for advising the unit commander on military education requirements; is in charge of recruitment, marketing, and internal position advertisement; and manages school applications. Serves as subject matter expert of facilitation and Instructions. Specialized experience includes leadership and direction in defining and managing HR policies and accountability activities, planning and implementing, and experience in maintaining up-to-date brigade policies and procedures.
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Accomplishments:
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Created Courses Catalog for 25 courses taught throughout 1st brigade’s footprint.
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Worked with the United States Sergeant Major's Acasdemic n course Creations for Advance Leacers Course NCO Common Core Competencies
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Received a Meritorious Service Medal (MSM) and Army Commendation Medal for outstanding skills, and expert contribution to the brigade, division, and training command for creating training products used throughout the command.
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Earned invitation to participate in Army assessment of supply school curriculum as a subject matter expert.
2018-2020
Senior Army Instructor
U.S. ARMY RESERVE
Manage unit supply curriculum, including delivering instruction, preparing training schedules, and administering exams. Maintain accountability of all supplies/inventory valued at $5K or less, including clothing, computers, and A/V equipment. Facilitated group discussions on operational environment, physical security, threat assessment, and operational security. Serve as primary recruiter for Army instructors in the Houston area. Monitor, mentor, and assess assistant instructors.
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Accomplishments:
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Trained 5,000+ soldiers in supply and logistics.
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Recognized by leadership as “Most Outstanding Instructor” of 2015.
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Earned invitation to participate in Army assessment of supply school curriculum as a subject matter expert.
2017-2018
Financial Service Representative
MASS MUTUAL
Conducted detailed needs assessments to determine clients’ financial goals. Promoted/sold products and services accordingly
2017-2018
Business Operations Manager
KIPP, INC.
Governed campus facilities spanning school and food service operations, student transportation, safety, security, maintenance, grounds and custodial services, technology, and fixed assets. Controlled campus budget, conducted regular audits, verified payroll, devised work schedules, and provided staff training. Supported organizational growth, overseeing construction projects, repairs, and renovations.
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Accomplishments:
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Reduced costs by suggesting specialty lighting for specific areas of campus in lieu of a more expensive security system, in addition to recommending an affordable camera surveillance system.
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Saved 4% of budget by hiring outsourced vendor, instead of multiple larger companies, to complete minor maintenance in anticipation of early school opening.
2014-2017
Operations Manager
THE HOME DEPOT
Led full scope of business operations, spanning strategic planning, sales, customer service, quality control, regulatory compliance, and HR activities, including interviewing, hiring, training, performance management, and employee relations. Oversaw team of 160+.
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Accomplishments:
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Aligned, mobilized, and motivated team to post inventory number of 0.9%.
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Boosted freight productivity by 18% in four months and increased sales comped by 28.3%.
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Achieved 25% increase in productivity of back-end operations.
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Drove department profitability from $5,400 to $6,500 in one quarter by retraining staff to complete buyback and returns to vendors for defective or damaged items.
2014
Supply Chain Manager
STORK TECHNICAL SERVICES
Oversaw supply chain operations for 70K SF oil & gas distribution center, coordinating procurement, maintenance, inventory control, and logistics activities. Partnered with procurement, project management, and QA departments to identify and qualify new suppliers. Ensure appropriate recycling, reuse, or disposal of products through product take-back and reverse logistics programs.
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Reduced purchase order errors by 10% by negotiating prices/terms with suppliers, vendors, and freight forwarders.
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Increased on-time arrivals and ensured vehicles were utilized properly by tracking mileage and reviewing routes to select more direct paths.
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Implemented new/improved supply chain processes; improved bin storage system to decrease time field teams spent locating items and identified stored waste that was not required for current projects.
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Analyzed inventories to identify methods to increase inventory turns, reduce waste, and optimize customer service.
2007-2013
Supply and Procurement Manager
TEXAS ARMY NATION GUARD (ACTIVE GUARD AND RESERVE)
Directed operations for warehouse fulfilling government contracts for 9,000+ U.S. residents in Iraq and Texas. Managed facilities, submitted work orders, purchase orders and coordinated repairs. Oversaw storage and control of $45M in supplies and equipment. Manages the Life Cycle of material and cost reimbursement within LOGCAP and contracts over 1.2B guided by using the Federal Acquisition Regulations.
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Accomplishments:
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Reduced hotel footprint of 3,400 service members staying in hotels throughout TX during battle drill and improved efficiency of creating invoices and payments for establishments by 85% by assessing critical values of funds spent.
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Developed Lean methods to reduce waste, improve total asset management, enhance fuel change management, and increase system performance.
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​Maintained 100% accuracy in inventory management.
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Redistributed $16M in excess equipment throughout the command and oversaw the disposal of redundant equipment once operational needs were met.
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Analyzed fuel consumption of 400+ vehicles to develop a fuel consumption track based on fuel consumption rate while idle and in use, minimizing the cost of road operations during emergencies $78K.
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Created and implemented a program to deliver safety training to 500+ personnel, leading to reduced safety violations from 10% to less than 2%.
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Established an effective parts library system to streamline and categorize technical manuals based on areas of responsibility and expiration dates, providing leaders and peers improved access to parts and technical manuals.
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Boosted drivers’ training 70% in one year by developing a process that allowed partial training broken down into several 5-hour sessions monthly and suggested using the train-the-trainer method to certify more experienced trainers.
2003-2007
Internet Sales Manager/Fleet Manager
RED MCCOMBS FORD/UNIVERSAL TOYOTA
Monitoring and contacting Internet leads from the website, dealer, manufacturer, and third-party sites. Determining each customer’s vehicle needs by asking questions and listening. Learning, understanding, and adhering to call and email scripts. Setting and confirming appointments, following up for each shown or missed appointment. Gathering information for out-of-state customers and getting that information back to them promptly. Attending weekly sales meetings and training. Meeting with the sales managers and directors regarding objectives, planned activities, reviews, and analysis. Following up with all clients that are connected to the dealership for business development
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Other duties as assigned
Customer service, sales, or telemarketing background required. Handle customer contacts, follow-up, new business development, and existing customer retention. Receiving and promptly responding to inbound sales calls and internet inquiries. Identifying client needs and scheduling appointments for the sales and service department. Placing outbound phone calls and emails to potential and existing clientele. Ensuring client concerns are addressed before appointment date such as vehicle pricing, product availability, vehicle equipment questions, appointment process/duration, etc. Contacting clients before the appointment date to confirm appointments. Data mining and prospecting for sales and service opportunities. Execute prospect follow-up calls, and gauge customer satisfaction
Accomplishments:
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Named Sales of the month after the third month in the dealership.
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Member of the Ford’s Presidential Award dealership
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Won New Salesman of the year 2004
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Increase the dealership’s overall customer service rating due to individual high ratings
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Designed and produced crucial materials in support of product and sales and development
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Developed strategic partnerships with local, specialty, and [industry] organizations
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Negotiated plans for company (B2B) employees
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Designed and produced PowerPoint presentations to potential clients/partners
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Help to support affiliate program for the Auto Trader and other online sales venues
EDUCATION
Ph.D.
2023 - 2027
Learning
Technologies
UNIVERSITY OF NORTH TEXAS
DENTON, TX
Master's Degree
2015 - 2017
Executive MBA
PRAIRIE VIEW A&M UNIVERSITY
HOUSTON, TX
Bachelor's Degree
2012 - 2014
Technical Management concentration Manufacturing
UNIVERSITY OF PHOENIX
HOUSTON, TX
FORMER ORGANIZATIONS
TECHNICAL SKILLS
Microsoft Excel - Advanced
Microsoft Word - Expert
Microsoft PowerPoint - Expert
Microsoft Teams - Advanced
Microsoft SharePoint- Advanced
Canvas - Advanced
Blackboard - Advanced
Microsoft Project - Intermediate
Adobe DC Professional - Advanced
Adobe Photoshop - Expert
Adobe Illustrator - Advanced
AutoCAD - Intermediate
SAP ERP Supply Chain - Advanced
Articulate Storyline - Advanced
Articulate Suite - Intermediate
UDL - Advanced
ChatGPT and BARD - Advanced
Green Belt Six Sigma - Advanced
ENDORSEMENTS
CPT R. West, USAR
"I give SFC Marcus Taylor my highest recommendation. Out of the 53 Soldiers assigned to my unit/ command, he is within the top 3 that I've had the distinct honor and privilege of serving with as his Commanding Officer."
MSG J. Thames, USAR
"Taylor took complete ownership of his roles as an expert, as a primary trainer and as a source of mentorship; without his vast knowledge base the Brigade's mission success would have been questionable."
G. Delgarza, Owner DLG Insurance Agency
"Over the years, I have dealt with many professionals and I can attest that Mr. Taylor displayed a level of professionalism that is seldom matched.."
LTC (R) C. Lutrick, TXARNG
"I would recommend Taylor for any positions available. His ability to learn, adapt, and take charge when necessary has been truly remarkable. I only wish that I had 20 more just like him!"
MAJ (R) R. Flores, TXARNG
" Marcus has had an exemplary career and is an extememly organized, efficient, and a very competent leader. He has always shown dedication to whatever he does while exhibiting high levels of professionalism."
LTC T. Fears, TXARNG
" Marcus is an upstanding and sharp business professional who learns quickly and adapts in a near flawless manner. "
K. Meyer, PhD., MPAS, PA-C, DFAAPA, UNTHSC
" He learns and adapts quickly to an evovling work environment while contributing unique and creative solutions."
CURRENT AND FORMER VOLUNTEER ORGANIZATIONS
Kappa Alpha Psi Fraternity Inc.
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Positions
Fort Lee Alumni (VA) Chapter (FLAC)
Positions: Webmaster
(2020 - Current)
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Denton-Lewisville Alumni (TX) Chapter (DLA)
Historian
(2024- Present)
Webmaster
(2022 - Current)
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Guide Right Program Chairman
(2023 - Current)
The Fraternal Order of Classy Gentlemen Sigma Rhomeo Inc.
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Positions
National Grand Council President
(2023 - Current)
National Interim Board Chairman (2018)
National Executive Director (2012)
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Webmaster (Current)
Texas Tech Parents Association
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Position
Vice President of Military Affairs
(2018 - 2019)
Learning Technology Student Association​
Positions
Director of Events an Social Media
(2024 - Present)
SOTL Community of Practice of AI​
Position
Program Leader
(2024 - Present)
Shadow Creek Athletic Booster Club
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Position
Vice President
(2018)
Gridiron Football
Foster Falcon Football
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Positions
Assistant Coach
(2010-2011)
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Head Football Coach (2012)
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POP Warner Football
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Position
Assistant Coach
(2007)
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Boy Scouts of America
Positions
Den Leader (2005)
Den Leader (2008)
Troop Leader 2010
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World Scouts
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Position
Iraq Troop Leader (2006)
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